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Cancellation policy:
Since the scheduling of an appointment involves the reservation of time set aside especially for you, a minimum of 24 hours notice is required for rescheduling or cancellation of an appointment. If for any reason a session is canceled less than 24 hours prior, 50% of the fee will be charged. This does not apply for weekends where I am out of office. This means if you want to cancel your Monday session, I would need notice latest Friday. If the session is canceled less than 2 hours prior to the session, you will be charged the full fee. If you for any reason do not show up to our scheduled appointment without canceling prior, you will also be charged the full fee for the missed session. However, if you should know before the required 24 hours that you will not be able to attend our session, please let me know so that I have time to fill your slot and can put another client in your space that may need it. In case of acute illness, accidents or other unpredictable circumstances I will waive the charge. In these cases documentation must be provided.
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Payment:
Please transfer the agreed session fee before our scheduled session. Please make your transfer to the following account;
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Camilla Storgaard Larsen
Berliner Sparkasse
IBAN: DE15100500006015141474
BIC-/SWIFT-Code:BELADEBEXXX
* Please mark your payment with your name and the date of the session which you are paying for.
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** If you wish to receive an invoice for your session, please inform me by email.
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Privacy policy:
I collect your personal information for invoice and contact use only. I record information about what you tell me in our sessions. I record only brief notes and these act as an 'aide memoire' so that I can review the course of your progress. I record the number of sessions you have and the payments you make for business purposes. None of these records involve your full name or other details.
Most session notes and data are held electronically on a personal computer and stored locally in a password protected account. Phone contact details are held on a password protected phone.
I record appointments on a password protected online calendar, and data about the number of sessions and the payments you make electronically. Your records are held for as long as is necessary for the purpose for which they were collected. Clients have the right to be “forgotten”, and within a month of receiving a written request all their records will be erased.
All client records are confidential. Clients can access their records by making a verbal or written request. This will cost a small fee. If I experience any data breaches, I will inform you as soon as possible.
Confidentiality:
Confidentiality is an essential part of all counseling and psychotherapy. It underpins the client's sense of safety and trust and contributes to making the therapeutic relationship different from any other. Storgaard Counseling holds all records securely and will ensure confidentiality in the treatment of any information held about its clients. All information recorded and held is solely for the purpose of maintaining effective therapeutic treatment.
The only reasons for breaking confidentiality would be if the counselor considered that your life was at risk, if another person's life was at risk or if the counselor was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed beforehand.
Anti-discrimination policy:
Storgaard Counseling is strongly committed to anti-discrimination. I value difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.
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